I'm excited to share TicketSidekick, an AI platform we've built to transform how engineering teams handle support tickets and incidents.
The Problem We're Solving: Our founding team saw firsthand how valuable engineering resources were being consumed by repetitive triage tasks. Our research shows triage engineers spend 32.3% of their time on manual alert correlation, ticket categorization, and routing—tasks that can be fully automated.
What TicketSidekick Does: - Complete Triage Automation: Uses ML to ingest, correlate, and filter alerts, eliminating false positives - Intelligent Incident Routing: Auto-categorizes and routes incidents to the right teams - AI-Powered Resolution: Automatically resolves common issues and generates responses for FAQs - Deep Analytics: Provides actionable insights on support operations and system health
Early Results: - 45% reduction in average response time - 40% decrease in ticket resolution time
We've designed TicketSidekick to integrate seamlessly with existing tools like Zendesk, ServiceNow, Jira, and various monitoring platforms.
Our Vision:
We're building what we call "the FSD of Triage" - starting with AI assistance for human agents, then gradually increasing automation capabilities based on your comfort level.
Calculate Your Savings: See how much your organization could save with our ROI Calculator: https://www.ticketsidekick.com/calculator
We're now accepting companies for our limited access program. Would love HN's feedback on our approach and the problems we're trying to solve.
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