Maybe I’m a pessimist, but I’m skeptical about how this works out in the long term. People can barely handle the cashier-less kiosks at Mcdonald’s, and now you want them to talk to an AI?
I'm generally ambivalent or even opposed to introducing LLM user interfaces all over the place, since I find communicating with computers via natural language to usually be more cumbersome than using existing interfaces.
But here's a case where I think it probably makes sense. Customers at a drive-thru are already expecting to speak out a natural language order, and increasingly drive-thrus have some sort of digital display that shows back what the customer ordered, so they can confirm if it was right or not.
In the case of the indoor kiosk, you're introducing a totally different interface mechanism. People walk in to a restaurant expecting to speak out an natural language order, and instead have to fiddle around with a custom UI that they probably only ever see inside that restaurant.
Maybe I’m a pessimist, but I’m skeptical about how this works out in the long term. People can barely handle the cashier-less kiosks at Mcdonald’s, and now you want them to talk to an AI?
I'm generally ambivalent or even opposed to introducing LLM user interfaces all over the place, since I find communicating with computers via natural language to usually be more cumbersome than using existing interfaces.
But here's a case where I think it probably makes sense. Customers at a drive-thru are already expecting to speak out a natural language order, and increasingly drive-thrus have some sort of digital display that shows back what the customer ordered, so they can confirm if it was right or not.
In the case of the indoor kiosk, you're introducing a totally different interface mechanism. People walk in to a restaurant expecting to speak out an natural language order, and instead have to fiddle around with a custom UI that they probably only ever see inside that restaurant.