So I have a personal project which I pay like 10-20 bucks a month for. I am pretty sure I found a bug but apparently there is no way to log a support ticket unless you you sign for the 30 dollar monthly fee. My company also has gcp, azure, and aws. You can guess which service provides the worst support.
If you pay money for something they should have some support. I use GCP because the service I am connecting to is hosted in GCP which will lower my latency, but GCP support is so terrible.
Not exactly support, but I've had some luck using their issue trackers
You do realize that 30 dollars a month is about a dollar a day right? If you even consider using the support for that price they'll lose money on you.
I'd say that you should get your expectations straight, support isn't cheap.